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Shipping and Delivery Information

We currently provide deliveries to Malaysia, Singapore, Brunei, Thailand, Philippines, Indonesia, Hong Kong, Macau, Taiwan and China.

For any other international deliveries, please email us at sales@gotravel-outdoor.com to inform us about the product or products that you would like to buy, and we will quote you a shipping fee on that. Should you agree with the shipping fee, we will email you an order link to proceed with the payment.

Self Collect At Our Outlet

Self collection or pick up of your order is only available at our Abu Siti Lane outlet in Penang, Malaysia. You may select a collection time which at least 24 hours after your order to pick up your order at the outlet.

Deliveries Within Malaysia

We provide free deliveries to anywhere in Malaysia if the order value is equal to or above RM80. The deliveries to Sabah, Sarawak, and Labuan are serviced by POS Malaysia, the deliveries via POS Malaysia to Sabah, Sarawak, and Labuan will take up to 2 weeks time.

Delivery TimeShipping Rate
Peninsula Malaysia2 to 4 working days.Flat Rate of RM8 per order for each order below RM80.
Sabah, Sarawak, LabuanAround 2 weeks for bulky items like luggage & backpacks.
Within 1 week for non-bulky items.
Flat Rate of RM12 per order if the order is below RM80.

Deliveries to Singapore

We provide the delivery service to Singapore via fast courier service companies, like City Link Express or GD Express. The deliveries lead time is 3 to 5 working days.

We charge the shipping fee base on the weight of your order. The shipping rate is: RM45.00 per 1st kilogram, and RM15.00 for every additional 500 grams.

Deliveries to Brunei, Thailand, Philippines, Indonesia, Hong Kong, Macau, Taiwan and China

We provide deliveries to Brunei, Thailand, Phillippines, Indonesia, Hong Kong, Macau, Taiwan, and China via POS Malaysia International. The estimated delivery period is around 10 to 14 working days. (which is around 3 weeks).

Delivery AreasShipping Rate*
Brunei, Thailand, Indonesia, Philippines, China, and Hong KongRM45.00 per 1st kilogram, and RM6.00 for every additional 500 grams.
Taiwan and MacauRM65.00 per 1st kilogram, and RM8.00 for every additional 500 grams

*Shipping Fee does not include any custom duty or tax that may be levied by your country, we will deliver your order as a sample as it is usually duty or tax free.

How do I track my order after it is shipped?

You will be sent an email with information on tracking number and tracking website after your order has been dispatched. You can trace the order from the tracking website.

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