Shipping and Delivery Information
We usually provide deliveries to Malaysia, Singapore, Brunei, Thailand, Philippines, Indonesia, Hong Kong, Macau, Taiwan and China. But due to the COVID-19 outbreak, the deliveries to Brunei, Thailand, Philippines, Indonesia, Macau, and Taiwan has been suspended until further notice.
For any other international deliveries, please email us at firstname.lastname@example.org to inform us about the product or products that you would like to buy, and we will quote you a shipping fee on that. Should you agree with the shipping fee, we will email you an order link to proceed with the payment.
Self Collect At Our Outlet
Self collection or pick up of your order is only available at our Abu Siti Lane outlet in Penang, Malaysia. You may select a collection time which at least 24 hours after your order to pick up your order at the outlet.
Deliveries Within Malaysia
We provide free deliveries to anywhere in Malaysia if the order value is equal to or above RM80. The deliveries to Sabah, Sarawak, and Labuan are serviced by POS Malaysia, the deliveries via POS Malaysia to Sabah, Sarawak, and Labuan will take up to 2 weeks time.
|Delivery Time||Shipping Rate|
|Peninsula Malaysia||2 to 4 working days.||Flat Rate of RM8 per order for each order below RM80.|
|Sabah, Sarawak, Labuan||Around 2 weeks for bulky items like luggage & backpacks.|
Within 1 week for non-bulky items.
|Flat Rate of RM12 per order if the order is below RM80.|
Deliveries to Singapore
We provide the delivery service to Singapore via fast courier service companies, like City Link Express or GD Express. The deliveries lead time is 3 to 5 working days.
We charge the shipping fee base on the weight of your order. The shipping rate is: RM45.00 per 1st kilogram, and RM15.00 for every additional 500 grams.
Deliveries to Brunei, Thailand, Philippines, Indonesia, Hong Kong, Macau, Taiwan and China
We provide deliveries to Brunei, Thailand, Phillippines, Indonesia, Hong Kong, Macau, Taiwan, and China via POS Malaysia International. The estimated delivery period is around 10 to 14 working days. (which is around 3 weeks).
|Delivery Areas||Shipping Rate*|
|Brunei, Thailand, Indonesia, Philippines, China, and Hong Kong||RM55.00 per 1st kilogram, and RM7.00 for every additional 500 grams.|
|Taiwan and Macau||RM75.00 per 1st kilogram, and RM9.00 for every additional 500 grams|
*Shipping Fee does not include any custom duty or tax that may be levied by your country, we will deliver your order as a sample as it is usually duty or tax free.
How do I track my order after it is shipped?
You will be sent an email with information on tracking number and tracking website after your order has been dispatched. You can trace the order from the tracking website.